将实时智能体连接到 Twilio

Twilio 提供了一个 Media Streams API，可以将电话通话中的原始音频发送到一个 WebSocket 服务器。该设置可用于将您的语音智能体概述连接到 Twilio。您可以使用默认的 Realtime Session 传输在 websocket 模式下，将来自 Twilio 的事件连接到您的 Realtime Session。不过，这需要您设置正确的音频格式，并调整自己的中断时机，因为电话通话相比基于 Web 的对话会自然引入更多延迟。

为改进设置体验，我们创建了一个专用传输层，替您处理与 Twilio 的连接，包括处理中断和音频转发。

设置

确保您拥有一个 Twilio 账户和一个 Twilio 电话号码。
设置一个可以接收来自 Twilio 事件的 WebSocket 服务器。

如果您在本地开发，这需要配置一个本地隧道，例如使用 ngrok 或 Cloudflare Tunnel 让您的本地服务器可被 Twilio 访问。您可以使用 TwilioRealtimeTransportLayer 来连接 Twilio。
通过安装扩展包来安装 Twilio 适配器：
Terminal window
```
npm install @openai/agents-extensions
```

导入适配器和模型以连接到您的 RealtimeSession：

import { TwilioRealtimeTransportLayer } from '@openai/agents-extensions';
import { RealtimeAgent, RealtimeSession } from '@openai/agents/realtime';

const agent = new RealtimeAgent({
  name: 'My Agent',
});

// Create a new transport mechanism that will bridge the connection between Twilio and
// the OpenAI Realtime API.
const twilioTransport = new TwilioRealtimeTransportLayer({
  twilioWebSocket: websocketConnection,
});

const session = new RealtimeSession(agent, {
  // set your own transport
  transport: twilioTransport,
});

将您的 RealtimeSession 连接到 Twilio：

session.connect({ apiKey: 'your-openai-api-key' });

任何您期望从 RealtimeSession 获得的事件和行为都会按预期工作，包括工具调用、护栏等。阅读语音智能体概述以了解如何将 RealtimeSession 与语音智能体一起使用的更多信息。

提示与注意事项

速度至关重要。

为了接收来自 Twilio 的所有必要事件和音频，您应在拿到 WebSocket 连接引用后立即创建 TwilioRealtimeTransportLayer 实例，并紧接着调用 session.connect()。
访问原始 Twilio 事件。

如果您想访问 Twilio 发送的原始事件，您可以在 RealtimeSession 实例上监听 transport_event 事件。来自 Twilio 的每个事件都会有一个类型 twilio_message，以及包含原始事件数据的 message 属性。
查看调试日志。

有时您可能会遇到需要更多信息的问题。使用环境变量 DEBUG=openai-agents* 将显示来自 Agents SDK 的所有调试日志。或者，您也可以仅启用 Twilio 适配器的调试日志：DEBUG=openai-agents:extensions:twilio*。

完整示例服务器

下面是一个端到端的 WebSocket 服务器示例，它接收来自 Twilio 的请求并将其转发到 RealtimeSession。

import Fastify from 'fastify';
import type { FastifyInstance, FastifyReply, FastifyRequest } from 'fastify';
import dotenv from 'dotenv';
import fastifyFormBody from '@fastify/formbody';
import fastifyWs from '@fastify/websocket';
import {
  RealtimeAgent,
  RealtimeSession,
  backgroundResult,
  tool,
} from '@openai/agents/realtime';
import { TwilioRealtimeTransportLayer } from '@openai/agents-extensions';
import { hostedMcpTool } from '@openai/agents';
import { z } from 'zod';
import process from 'node:process';

// Load environment variables from .env file
dotenv.config();

// Retrieve the OpenAI API key from environment variables. You must have OpenAI Realtime API access.
const { OPENAI_API_KEY } = process.env;
if (!OPENAI_API_KEY) {
  console.error('Missing OpenAI API key. Please set it in the .env file.');
  process.exit(1);
}
const PORT = +(process.env.PORT || 5050);

// Initialize Fastify
const fastify = Fastify();
fastify.register(fastifyFormBody);
fastify.register(fastifyWs);

const weatherTool = tool({
  name: 'weather',
  description: 'Get the weather in a given location.',
  parameters: z.object({
    location: z.string(),
  }),
  execute: async ({ location }: { location: string }) => {
    return backgroundResult(`The weather in ${location} is sunny.`);
  },
});

const secretTool = tool({
  name: 'secret',
  description: 'A secret tool to tell the special number.',
  parameters: z.object({
    question: z
      .string()
      .describe(
        'The question to ask the secret tool; mainly about the special number.',
      ),
  }),
  execute: async ({ question }: { question: string }) => {
    return `The answer to ${question} is 42.`;
  },
  needsApproval: true,
});

const agent = new RealtimeAgent({
  name: 'Greeter',
  instructions:
    'You are a friendly assistant. When you use a tool always first say what you are about to do.',
  tools: [
    hostedMcpTool({
      serverLabel: 'deepwiki',
      serverUrl: 'https://mcp.deepwiki.com/sse',
    }),
    secretTool,
    weatherTool,
  ],
});

// Root Route
fastify.get('/', async (_request: FastifyRequest, reply: FastifyReply) => {
  reply.send({ message: 'Twilio Media Stream Server is running!' });
});

// Route for Twilio to handle incoming and outgoing calls
// <Say> punctuation to improve text-to-speech translation
fastify.all(
  '/incoming-call',
  async (request: FastifyRequest, reply: FastifyReply) => {
    const twimlResponse = `
<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say>O.K. you can start talking!</Say>
    <Connect>
        <Stream url="wss://${request.headers.host}/media-stream" />
    </Connect>
</Response>`.trim();
    reply.type('text/xml').send(twimlResponse);
  },
);

// WebSocket route for media-stream
fastify.register(async (scopedFastify: FastifyInstance) => {
  scopedFastify.get(
    '/media-stream',
    { websocket: true },
    async (connection: any) => {
      const twilioTransportLayer = new TwilioRealtimeTransportLayer({
        twilioWebSocket: connection,
      });

      const session = new RealtimeSession(agent, {
        transport: twilioTransportLayer,
        model: 'gpt-realtime',
        config: {
          audio: {
            output: {
              voice: 'verse',
            },
          },
        },
      });

      session.on('mcp_tools_changed', (tools: { name: string }[]) => {
        const toolNames = tools.map((tool) => tool.name).join(', ');
        console.log(`Available MCP tools: ${toolNames || 'None'}`);
      });

      session.on(
        'tool_approval_requested',
        (_context: unknown, _agent: unknown, approvalRequest: any) => {
          console.log(
            `Approving tool call for ${approvalRequest.approvalItem.rawItem.name}.`,
          );
          session
            .approve(approvalRequest.approvalItem)
            .catch((error: unknown) =>
              console.error('Failed to approve tool call.', error),
            );
        },
      );

      session.on(
        'mcp_tool_call_completed',
        (_context: unknown, _agent: unknown, toolCall: unknown) => {
          console.log('MCP tool call completed.', toolCall);
        },
      );

      await session.connect({
        apiKey: OPENAI_API_KEY,
      });
      console.log('Connected to the OpenAI Realtime API');
    },
  );
});

fastify.listen({ port: PORT }, (err: Error | null) => {
  if (err) {
    console.error(err);
    process.exit(1);
  }
  console.log(`Server is listening on port ${PORT}`);
});

process.on('SIGINT', () => {
  fastify.close();
  process.exit(0);
});