Twilio 上的实时智能体

Twilio 提供了一个 Media Streams API，可将电话通话中的原始音频发送到 WebSocket 服务器。此设置可用于将您的 realtime agents 连接到 Twilio。您可以使用 websocket 模式下的默认 Realtime Session 传输机制，将来自 Twilio 的事件连接到您的 Realtime Session。不过，这要求您设置正确的音频格式，并自行调整中断时机，因为电话通话自然会比基于 Web 的对话带来更高的延迟。

为了改善配置体验，我们创建了一个专用传输层来处理与 Twilio 的连接，包括中断处理和音频转发。

设置

确保您拥有 Twilio 账户和 Twilio 电话号码。
设置一个可以接收 Twilio 事件的 WebSocket 服务器。

如果您在本地开发，则需要配置类似 ngrok 或 Cloudflare Tunnel 的本地隧道，使 Twilio 能够访问您的本地服务器。您可以使用 TwilioRealtimeTransportLayer 连接到 Twilio。
安装扩展包以添加 Twilio 适配器：
Terminal window
```
npm install @openai/agents-extensions
```

导入适配器和模型，以连接到您的 RealtimeSession：

import { TwilioRealtimeTransportLayer } from '@openai/agents-extensions';
import { RealtimeAgent, RealtimeSession } from '@openai/agents/realtime';

const agent = new RealtimeAgent({
  name: 'My Agent',
});

// Create a new transport mechanism that will bridge the connection between Twilio and
// the OpenAI Realtime API.
const twilioTransport = new TwilioRealtimeTransportLayer({
  twilioWebSocket: websocketConnection,
});

const session = new RealtimeSession(agent, {
  // set your own transport
  transport: twilioTransport,
});

将您的 RealtimeSession 连接到 Twilio：

session.connect({ apiKey: 'your-openai-api-key' });

您期望 RealtimeSession 支持的任何事件和行为都将正常工作，包括工具调用、护栏等。有关如何将 RealtimeSession 与实时智能体结合使用的更多信息，请阅读实时智能体概述。

提示与注意事项

速度至关重要。

为了接收来自 Twilio 的所有必要事件和音频，您应在获得 WebSocket 连接的引用后尽快创建 TwilioRealtimeTransportLayer 实例，并随后立即调用 session.connect()。
原始 Twilio 事件的访问。

如果您想访问 Twilio 发送的原始事件，可以监听 RealtimeSession 实例上的 transport_event 事件。来自 Twilio 的每个事件都具有 twilio_message 类型，并包含一个保存原始事件数据的 message 属性。
调试日志的查看。

有时您可能会遇到问题，需要了解更详细的运行情况。使用 DEBUG=openai-agents* 环境变量可以显示 Agents SDK 的所有调试日志。或者，您也可以使用 DEBUG=openai-agents:extensions:twilio*，仅启用 Twilio 适配器的调试日志。

完整示例服务器

下面是一个完整的端到端 WebSocket 服务器示例，该服务器接收来自 Twilio 的请求并将其转发到 RealtimeSession。

import Fastify from 'fastify';
import type { FastifyInstance, FastifyReply, FastifyRequest } from 'fastify';
import dotenv from 'dotenv';
import fastifyFormBody from '@fastify/formbody';
import fastifyWs from '@fastify/websocket';
import {
  RealtimeAgent,
  RealtimeSession,
  backgroundResult,
  tool,
} from '@openai/agents/realtime';
import { TwilioRealtimeTransportLayer } from '@openai/agents-extensions';
import { hostedMcpTool } from '@openai/agents';
import { z } from 'zod';
import process from 'node:process';

// Load environment variables from .env file
dotenv.config();

// Retrieve the OpenAI API key from environment variables. You must have OpenAI Realtime API access.
const { OPENAI_API_KEY } = process.env;
if (!OPENAI_API_KEY) {
  console.error('Missing OpenAI API key. Please set it in the .env file.');
  process.exit(1);
}
const PORT = +(process.env.PORT || 5050);

// Initialize Fastify
const fastify = Fastify();
fastify.register(fastifyFormBody);
fastify.register(fastifyWs);

const weatherTool = tool({
  name: 'weather',
  description: 'Get the weather in a given location.',
  parameters: z.object({
    location: z.string(),
  }),
  execute: async ({ location }: { location: string }) => {
    return backgroundResult(`The weather in ${location} is sunny.`);
  },
});

const secretTool = tool({
  name: 'secret',
  description: 'A secret tool to tell the special number.',
  parameters: z.object({
    question: z
      .string()
      .describe(
        'The question to ask the secret tool; mainly about the special number.',
      ),
  }),
  execute: async ({ question }: { question: string }) => {
    return `The answer to ${question} is 42.`;
  },
  needsApproval: true,
});

const agent = new RealtimeAgent({
  name: 'Greeter',
  instructions:
    'You are a friendly assistant. When you use a tool always first say what you are about to do.',
  tools: [
    hostedMcpTool({
      serverLabel: 'deepwiki',
      serverUrl: 'https://mcp.deepwiki.com/mcp',
    }),
    secretTool,
    weatherTool,
  ],
});

// Root Route
fastify.get('/', async (_request: FastifyRequest, reply: FastifyReply) => {
  reply.send({ message: 'Twilio Media Stream Server is running!' });
});

// Route for Twilio to handle incoming and outgoing calls
// <Say> punctuation to improve text-to-speech translation
fastify.all(
  '/incoming-call',
  async (request: FastifyRequest, reply: FastifyReply) => {
    const twimlResponse = `
<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say>O.K. you can start talking!</Say>
    <Connect>
        <Stream url="wss://${request.headers.host}/media-stream" />
    </Connect>
</Response>`.trim();
    reply.type('text/xml').send(twimlResponse);
  },
);

// WebSocket route for media-stream
fastify.register(async (scopedFastify: FastifyInstance) => {
  scopedFastify.get(
    '/media-stream',
    { websocket: true },
    async (connection: any) => {
      const twilioTransportLayer = new TwilioRealtimeTransportLayer({
        twilioWebSocket: connection,
      });

      const session = new RealtimeSession(agent, {
        transport: twilioTransportLayer,
        model: 'gpt-realtime-2.1',
        config: {
          audio: {
            output: {
              voice: 'verse',
            },
          },
        },
      });

      session.on('mcp_tools_changed', (tools: { name: string }[]) => {
        const toolNames = tools.map((tool) => tool.name).join(', ');
        console.log(`Available MCP tools: ${toolNames || 'None'}`);
      });

      session.on(
        'tool_approval_requested',
        (_context: unknown, _agent: unknown, approvalRequest: any) => {
          console.log(
            `Approving tool call for ${approvalRequest.approvalItem.rawItem.name}.`,
          );
          session
            .approve(approvalRequest.approvalItem)
            .catch((error: unknown) =>
              console.error('Failed to approve tool call.', error),
            );
        },
      );

      session.on(
        'mcp_tool_call_completed',
        (_context: unknown, _agent: unknown, toolCall: unknown) => {
          console.log('MCP tool call completed.', toolCall);
        },
      );

      await session.connect({
        apiKey: OPENAI_API_KEY,
      });
      console.log('Connected to the OpenAI Realtime API');
    },
  );
});

fastify.listen({ port: PORT }, (err: Error | null) => {
  if (err) {
    console.error(err);
    process.exit(1);
  }
  console.log(`Server is listening on port ${PORT}`);
});

process.on('SIGINT', () => {
  fastify.close();
  process.exit(0);
});